Frequently Asked Questions (FAQ) — The Estate Tailors
Welcome to the FAQ section of The Estate Tailors.
Here you’ll find answers to common questions regarding orders, commercial projects, shipping, warranties, returns, and product support.
General Questions
What does The Estate Tailors specialize in?
The Estate Tailors specializes in hospitality procurement and commercial interior solutions, including:
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LED Lighting
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Flooring Solutions
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Hospitality Essentials
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Building Materials
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Commercial Supply Products
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FF&E Support
We serve both residential and commercial customers across the United States.
Do you work with commercial and hospitality projects?
Yes. A significant portion of our business focuses on:
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Hotels
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Motels
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Resorts
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Multifamily Properties
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Contractors
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Interior Designers
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Commercial Renovation Projects
We provide bulk sourcing and procurement support for projects of various sizes.
Bulk Orders & Commercial Pricing
Do you offer bulk pricing?
Yes. We offer bulk and project-based pricing for qualified commercial orders.
Pricing may vary based on:
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Product type
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Order quantity
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Project scope
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Shipping requirements
For commercial pricing, please contact our team directly or submit a quote request.
How do I request a commercial quote?
You can request a quote through our Contact Us page or by emailing our support team with:
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Product details
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Estimated quantities
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Project timeline
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Delivery location
Our team will review your request and provide pricing information accordingly.
Shipping & Delivery
What are your shipping timelines?
Most standard orders are delivered within:
5–7 business days
Processing times may vary depending on:
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Product availability
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Freight scheduling
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Bulk orders
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Carrier delays
Do you offer free shipping?
Yes.
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Orders above $99 qualify for free standard shipping
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Orders below $99 are charged a flat $20 shipping fee
Free shipping does not apply to:
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Custom orders
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Oversized freight shipments
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Certain commercial deliveries
Do you ship outside the United States?
Currently, we only ship within the continental United States.
We do not ship to:
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Alaska
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Hawaii
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International locations
Will large or bulk orders ship via freight?
Yes. Oversized or commercial orders may require freight delivery services.
Additional delivery coordination may be required for:
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Large lighting orders
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Flooring materials
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Bulk commercial products
Returns & Refunds
What is your return policy?
We offer a:
30-Day Return Policy
Returned products must be:
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Unused
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In original condition
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In original packaging
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Free from damage or installation marks
Are there return fees?
Yes.
Approved returns are subject to:
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A 15% restocking fee
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Return shipping charges
Original shipping costs are non-refundable.
Are custom or special-order items refundable?
No.
Custom-made, personalized, or special-order items are non-refundable and non-returnable.
Warranty & Product Support
Do your products include a warranty?
Many products include manufacturer warranty coverage.
Warranty terms may vary depending on:
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Product type
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Brand
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Commercial or residential usage
Please review product-specific warranty information or contact our team for clarification.
What is not covered under warranty?
Warranty coverage does not include:
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Improper installation
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Product misuse
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Unauthorized modifications
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Electrical incompatibility
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Water or environmental damage
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Normal wear and tear
Installation & Technical Support
Do you provide installation services?
At this time, we do not directly provide installation services.
However, we strongly recommend using licensed professionals for:
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Electrical work
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Commercial lighting installation
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Flooring installation
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Structural modifications
Can you help with product compatibility questions?
Yes.
Our team can assist with general product guidance and compatibility information before purchase.
Customers remain responsible for verifying installation requirements and project suitability.
Certifications & Product Standards
Are your products commercially suitable?
Many of our products are selected specifically for hospitality and commercial applications.
Certain products may include:
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Energy-efficient specifications
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Commercial-grade construction
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Manufacturer certifications
Certification availability may vary by product.
Financing & Payment
Do you offer financing options?
Financing availability may vary depending on:
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Payment providers
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Promotional programs
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Shopify-supported payment methods
Available financing options, if applicable, will appear during checkout.
Orders & Support
How can I contact customer support?
You can contact our team through:
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Email support
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Contact form submissions
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Commercial quote inquiries
How can I track my order?
Tracking information will be provided once your order has shipped.
Freight shipments may require additional delivery coordination.
Still Need Help?
If you have additional questions regarding products, commercial projects, bulk orders, or procurement support, please contact our team directly.