Warranty Policy — The Estate Tailors

Last Updated: May 2026

At The Estate Tailors, we are committed to providing quality products for hospitality, commercial, and residential projects.

This Warranty Policy outlines the general warranty coverage, limitations, and responsibilities related to products purchased through our website.


1. Manufacturer Warranty Coverage

Many products sold by The Estate Tailors are covered by manufacturer warranties.

Warranty coverage, duration, and terms may vary depending on:

  • Product category

  • Brand or manufacturer

  • Product specifications

  • Commercial or residential usage

Manufacturer warranties may include protection against:

  • Manufacturing defects

  • Material defects

  • Certain functional failures under normal intended use

Specific warranty information may be included:

  • On the product page

  • Within product packaging

  • Through manufacturer documentation

Customers are encouraged to review manufacturer warranty details before purchase.


2. Warranty Claim Requirements

To submit a warranty-related request, customers may be required to provide:

  • Original order information

  • Proof of purchase

  • Product photos or videos

  • Description of the issue

  • Installation details when applicable

The Estate Tailors reserves the right to request additional information before processing warranty claims.


3. Installation Responsibility

Proper installation is the responsibility of the customer or installer.

Warranty coverage may become void if products are:

  • Improperly installed

  • Modified or altered

  • Installed without following manufacturer's guidelines

  • Installed by unqualified personnel where professional installation is recommended

The Estate Tailors is not responsible for:

  • Installation labor costs

  • Removal or reinstallation expenses

  • Construction delays

  • Electrical or structural compatibility issues

Customers are strongly encouraged to use licensed professionals for installation when required.


4. Misuse & Exclusions

Warranty coverage does not apply to damages or failures resulting from:

  • Misuse or abuse

  • Negligence

  • Improper maintenance

  • Unauthorized modifications

  • Accidents or physical damage

  • Exposure to unsuitable environmental conditions

  • Incorrect voltage or electrical setup

  • Water damage or moisture exposure was not intended

  • Normal wear and tear

Products used outside their intended commercial or residential application may not qualify for warranty coverage.


5. Lighting Product Warranty Disclaimer

For lighting products:

  • LED lifespan estimates are approximate and may vary based on usage conditions

  • Minor color temperature variations may occur between manufacturing batches

  • Improper dimmers, transformers, or electrical systems may affect performance and void warranty eligibility

Customers are responsible for ensuring electrical compatibility before installation.


6. Flooring Product Warranty Disclaimer

For flooring materials:

  • Natural variations in color, texture, grain, and finish may occur

  • Improper subfloor preparation or installation may void warranty coverage

  • Damage caused by moisture, improper cleaning products, or excessive wear is not covered

Customers should follow all manufacturer installation and maintenance guidelines carefully.


7. Limitation of Liability

To the fullest extent permitted by law, The Estate Tailors shall not be liable for:

  • Indirect or consequential damages

  • Labor or installation costs

  • Project delays

  • Property damage

  • Loss of business or revenue

  • Product misuse or improper installation

Warranty remedies are limited to:

  • Product replacement

  • Repair

  • Manufacturer-approved resolution, where applicable


8. Warranty Claim Process

If you believe your product qualifies for warranty review:

  1. Contact our support team

  2. Provide all requested documentation

  3. Allow sufficient time for evaluation and manufacturer coordination

Warranty claims are subject to review and approval based on the manufacturer's terms and product inspection findings.


9. Contact Information

For warranty-related questions or claims, please contact:

The Estate Tailors

Email

support@theestatetailors.com

Website

The Estate Tailors

Business Location

312 W 2nd Street, Casper, Wyoming, 82601
United States