Warranty Policy — The Estate Tailors

Last Updated: May 2026

At The Estate Tailors, we are committed to providing quality products for hospitality, commercial, and residential projects.

This Warranty Policy outlines the general warranty coverage, limitations, and responsibilities related to products purchased through our website.

1. Manufacturer Warranty Coverage

Many products sold by The Estate Tailors are covered by manufacturer-provided warranties. Warranty duration, coverage, eligibility, exclusions, and remedies may vary depending on the specific product and manufacturer.

Where a specific warranty period is stated on a product page, such as a 5-year manufacturer warranty, that warranty applies to the applicable product subject to the manufacturer's warranty terms and exclusions.

Warranty coverage may vary depending on:

Product category
Brand or manufacturer
Product specifications
Intended usage and operating conditions

Manufacturer warranty coverage may include protection against manufacturing defects, material defects, and certain functional failures occurring during normal intended use.

Product-specific warranty information may be provided on the product page, within product packaging, through manufacturer documentation, or upon request from our support team.

2. Warranty Claim Requirements

To submit a warranty-related request, customers may be required to provide:

Original order information
Proof of purchase
Product photos or videos
Description of the issue
Installation details when applicable

The Estate Tailors reserves the right to request additional information before processing warranty claims.

3. Installation Responsibility

Proper installation is the responsibility of the customer or installer.

Warranty coverage may become void if products are:

Improperly installed
Modified or altered
Installed without following manufacturer's guidelines
Installed by unqualified personnel where professional installation is recommended

The Estate Tailors is not responsible for:

Installation labor costs
Removal or reinstallation expenses
Construction delays
Electrical or structural compatibility issues

Customers are strongly encouraged to use licensed professionals for installation when required.

4. Misuse & Exclusions

Warranty coverage does not apply to damages or failures resulting from:

Misuse or abuse
Negligence
Improper maintenance
Unauthorized modifications
Accidents or physical damage
Exposure to unsuitable environmental conditions
Incorrect voltage or electrical setup
Water damage or exposure to moisture where the product is not designed or rated for such conditions
Normal wear and tear

Products used outside their intended commercial or residential application may not qualify for warranty coverage.

5. Lighting Product Warranty Disclaimer

For lighting products:

Rated LED lifespan is an estimated operating-life specification and does not represent the duration of warranty coverage unless explicitly stated otherwise.
Minor color temperature variations may occur between manufacturing batches
Improper dimmers, transformers, or electrical systems may affect performance and void warranty eligibility

Customers are responsible for ensuring electrical compatibility before installation.

6. Flooring Product Warranty Disclaimer

For flooring materials:

Natural variations in color, texture, grain, and finish may occur
Improper subfloor preparation or installation may void warranty coverage
Damage caused by moisture, improper cleaning products, or excessive wear is not covered

Customers should follow all manufacturer installation and maintenance guidelines carefully.

7. Limitation of Liability

To the fullest extent permitted by law, The Estate Tailors shall not be liable for:

Indirect or consequential damages
Labor or installation costs
Project delays
Property damage
Loss of business or revenue
Product misuse or improper installation

Warranty remedies may include, depending on the applicable warranty terms:

Repair
Replacement
Replacement parts
Refund or credit, where applicable
Other manufacturer-approved resolutions

8. Warranty Claim Process

If you believe your product qualifies for warranty review:

Contact our support team
Provide all requested documentation
Warranty claims may require product evaluation and coordination with the applicable manufacturer. Processing times may vary depending on the product, manufacturer, documentation required, and nature of the claim.

Warranty claims are reviewed based on the applicable warranty terms, product condition, documentation provided, and manufacturer requirements where applicable.