Return & Refund Policy — The Estate Tailors

Last Updated: July 2026

At The Estate Tailors, we strive to ensure customer satisfaction while maintaining clear and fair return standards for residential and commercial orders.

Please review this policy carefully before making a purchase.

1. 30-Day Return Policy

Eligible products may be returned within 30 days from the date of delivery.

To qualify for a standard return, the product must be:

  • Unused
  • Uninstalled
  • In original condition
  • In original packaging
  • Free from damage, wear, alteration, or modification

Products that do not meet these requirements may not qualify for a return, refund, or exchange.

All returns require prior authorization from The Estate Tailors.

2. Standard Returns / Change of Mind

If the correct product was delivered as ordered and in good condition, but the customer chooses to return it, the return may be accepted subject to the eligibility requirements above.

For approved standard returns:

  • A 15% restocking fee will apply.
  • The customer is responsible for return shipping costs.
  • Original shipping charges, if any, are non-refundable.
  • Return shipping charges may be deducted from the refund if The Estate Tailors arranges the return shipment on the customer's behalf.

Products must not be returned until return authorization and instructions have been provided by our support team.

3. Damaged, Defective, or Incorrect Products

If a product arrives damaged, defective, or different from the product ordered, please contact us within 48 hours of delivery.

Customers may be asked to provide:

  • Photos of the product and damage or defect
  • Photos of the packaging
  • Photos of shipping labels
  • Order information

Once the issue is verified and the return is approved:

  • The Estate Tailors will provide a prepaid return shipping label by email, when a return is required.
  • No restocking fee will apply.
  • The Estate Tailors will cover the approved return shipping cost.
  • Depending on the circumstances, an eligible replacement or refund may be offered.

Customers should not ship damaged, defective, or incorrect products back before receiving return instructions.

4. Non-Returnable Items

The following products or orders are generally not eligible for standard returns or change-of-mind returns:

  • Custom-made products
  • Special-order items
  • Personalized or made-to-order materials
  • Installed or used products
  • Clearance or final-sale items
  • Products damaged after delivery due to misuse, improper installation, alteration, or improper handling
  • Bulk or commercial orders specifically identified as non-returnable or final sale before purchase

Non-returnable status does not eliminate any remedies that may apply when an item is delivered damaged, defective, or incorrect, or any rights that cannot legally be excluded.

5. Return Authorization

All returns require prior authorization from The Estate Tailors.

To request a return:

  1. Contact our support team with your order number and order details.
  2. Explain the reason for the return.
  3. Provide photographs or other supporting information when requested.
  4. Wait for return authorization and shipping instructions.

Unauthorized returns may be refused.

6. Refund Processing

Once an authorized returned product is received and inspected, approved refunds will be processed to the original payment method within 7 business days.

For standard customer-initiated returns, the refund may be reduced by:

  • The 15% restocking fee
  • Applicable return shipping costs
  • Non-refundable original shipping charges
  • Deductions related to missing components or product condition, where applicable

After a refund has been issued, your bank, card issuer, or payment provider may require additional time for the funds to appear in your account.

7. Exchanges

Exchanges are subject to product availability and approval.

For standard customer-requested exchanges, customers may be responsible for applicable shipping costs and price differences.

If an exchange is required because an incorrect, damaged, or defective product was delivered, approved replacement shipping costs will be covered by The Estate Tailors.

8. Bulk & Commercial Orders

Due to the nature of commercial procurement and project-based sourcing, bulk and commercial orders may have additional return conditions.

Large-quantity, custom, special-order, or specifically identified commercial purchases may have limited return eligibility or may be final sale.

Any special return restrictions applicable to an order should be communicated before purchase.

Commercial customers are encouraged to verify product specifications, quantities, dimensions, compatibility, and project requirements before placing large-volume orders.

9. Refused Deliveries

Orders refused at delivery without prior authorization may be treated as unauthorized returns.

Applicable return freight charges, storage charges, and restocking fees may be deducted from any eligible refund.

This does not apply where refusal is authorized by The Estate Tailors due to verified shipment damage or another approved issue.

10. Contact Information

For return requests or refund inquiries, please contact:

The Estate Tailors
Email: support@theestatetailors.com
Phone: +1 (800) 530-5641
Website: The Estate Tailors

Business Registered Address
30 North Gould Street, Suite 46592
Sheridan, Wyoming 82801
United States