Return & Refund Policy — The Estate Tailors
Last Updated: May 2026
At The Estate Tailors, we strive to ensure customer satisfaction while maintaining fair return standards for both residential and commercial orders.
Please review the following policy carefully before making a purchase.
1. Return Eligibility
We offer a:
30-Day Return Policy
Eligible returns must be requested within 30 days from the date of delivery.
To qualify for a return, products must be:
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Unused
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Uninstalled
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In original condition
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In original packaging
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Free from damage, wear, or modification
Products that do not meet these conditions may not qualify for a refund or exchange.
2. Non-Returnable Items
The following items are non-refundable and non-returnable:
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Custom-made products
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Special-order items
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Personalized or made-to-order materials
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Installed or used products
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Clearance or final-sale items
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Products damaged after delivery due to misuse or improper handling
Commercial bulk orders may also be subject to additional return restrictions depending on the product category and order volume.
3. Restocking Fee
Approved returns are subject to:
A 15% Restocking Fee
The restocking fee applies to returned products to cover:
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Inspection
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Repackaging
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Warehouse handling
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Inventory processing
Original shipping charges are non-refundable.
Customers are also responsible for:
Return Shipping Costs
Return shipping charges will be deducted from the refund amount where applicable.
4. Damaged or Incorrect Products
If your order arrives damaged, defective, or incorrect:
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Notify us within 48 hours of delivery
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Provide clear photos of:
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Product damage
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Packaging condition
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Shipping labels
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Failure to report damages within the required timeframe may affect claim eligibility.
We reserve the right to inspect and verify all damage claims before approving replacements or refunds.
5. Return Authorization Process
All returns require prior approval from The Estate Tailors.
To request a return:
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Contact our support team with your order details
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Include the reason for return
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Wait for return authorization instructions before shipping products back
Unauthorized returns may be refused.
6. Refund Processing
Once the returned product is received and inspected:
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Approved refunds will be processed to the original payment method
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Processing times may vary depending on the payment provider or financial institution
Refunds may be reduced by:
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Restocking fees
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Return shipping costs
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Damaged or missing product components
7. Bulk & Commercial Orders
Due to the nature of commercial procurement and project-based sourcing:
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Large quantity orders may have limited return eligibility
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Certain bulk products may be final sale
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Freight return logistics may involve additional costs
Commercial customers are encouraged to verify specifications, quantities, and compatibility before placing large-volume orders.
8. Refused Deliveries
Orders refused at delivery without prior authorization may be treated as unauthorized returns and may incur:
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Return freight charges
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Storage fees
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Restocking fees
9. Exchanges
Exchanges are subject to product availability and approval.
Customers may be responsible for any applicable price differences, shipping fees, or freight charges.
10. Contact Information
For return requests or refund inquiries, please contact:
The Estate Tailors
Website
Business Location
312 W 2nd Street, Casper, Wyoming, 82601
United States